Help & Support

Welcome to the RG Taxi Help Center! We're here to assist you with any questions or concerns you may have about our services. Below, you'll find answers to frequently asked questions, along with guidance on how to contact us for further support.

How do I book a ride?

You can book a ride in the following ways:

Online: Visit our booking page and fill out the booking form with your details.
Mobile App: : (If applicable) Download our app from the App Store or Google Play, log in, and schedule your ride.

Can I schedule a ride in advance?

Yes, you can schedule a ride in advance by selecting your desired date and time on our booking page or mobile app. We recommend booking at least 24 hours in advance for guaranteed availability.

What information do I need to provide when booking?

Pickup location & Drop-off location
Date and time of the ride
Number of passengers
Special requests (e.g., child seats, extra luggage)

What payment methods do you accept?

We accept:

Credit/Debit cards (Visa, MasterCard, etc.)
Digital wallets (PayPal, Google Pay, Apple Pay)
Cash payments (available in select locations)

How can I get a fare estimate?

Use our Fare Calculator on the booking page to get an approximate cost for your ride. The final fare may vary based on traffic, distance, and other factors.

Are there additional fees?

Additional fees may apply for:

Waiting time beyond the grace period
Extra luggage or special requests
Tolls and parking fees (if applicable)

How will I know when my driver arrives?

Once your booking is confirmed, you’ll receive a notification via email or SMS with your driver’s details. You will also receive a notification when your driver arrives at the pickup location.

Can I request a specific driver?

At the moment, we cannot guarantee specific driver requests, but we aim to assign the best available driver for your trip.

What if I need to cancel or change my booking?

Cancellation: You can cancel your booking via the confirmation email or by contacting us directly. Please check our cancellation policy for applicable fees.
Changes: Contact us at least 2 hours before your scheduled ride to make changes to your booking.

What happens if my driver is late?

We strive to ensure punctuality. In rare cases of delays, you will be notified immediately, and we will make every effort to provide an alternative solution.

Are your drivers licensed and insured?

Yes, all our drivers are fully licensed, insured, and undergo thorough background checks to ensure your safety.

Do you offer child seats or accessible vehicles?

Yes, child seats and accessible vehicles are available upon request. Please mention your requirements during booking.

What COVID-19 safety measures are in place?

Regular sanitization of vehicles
Drivers wear masks and follow hygiene protocols
Hand sanitizers are available in all vehicles.

Do you offer corporate accounts?

Yes, we provide tailored solutions for businesses, including corporate accounts and monthly billing. Contact us at corporate@rgtaxi.com for more information.

Can you accommodate group travel?

Absolutely! We have larger vehicles like SUVs and vans available for group travel. Be sure to specify the number of passengers when booking.

What should I do if I left something in the taxi?

If you believe you’ve left an item in one of our vehicles, contact us immediately at email support@rgtaxi.com. Provide details about your trip and the lost item, and we’ll assist you in recovering it.

I’m having trouble accessing the website. What should I do?

Ensure you have a stable internet connection.
Clear your browser cache and cookies.
Try accessing the website using a different browser or device.

If the issue persists, contact us at techsupport@rgtaxi.com.

I didn’t receive my booking confirmation. What should I do?

Check your spam/junk folder. If you still don’t see the confirmation, contact us with your booking details, and we’ll resend it.

Still need help? Reach out to us:

Email: support@rgtaxi.com
Address: Dubai, United Arab Emirates
Live Chat: Available on our website during business hours.

How far in advance should I book my ride?

While we accept last-minute bookings, we recommend booking at least 24 hours in advance for guaranteed availability.

Can I track my driver in real-time?

Yes, once your ride is confirmed, you’ll receive a link to track your driver in real-time.

What areas do you serve?

We provide services in [list of cities/areas]. For more details, visit our service coverage page.

Do you offer airport pickups?

Yes, we provide airport pickups and drop-offs. Be sure to include your flight details during booking for a seamless experience.

Your feedback is valuable to us. If you have any complaints or suggestions, please email us at feedback@rgtaxi.com. We strive to improve our services based on your input.